Shipping policy

We don’t charge a shipping fee for domestic orders. We also provide Cash on Delivery to most parts of India. However, we apologize if we are unable to cover your pin code due to logistic constraints.

You could expect your order to reach youbetween 5 to 15 days after your order is dispatched. Once your order is shipped out, we will send you an email where you may track your parcel.

We will provide you with a "Proof of Delivery" for your order. However, we are also not responsible for packages that show as "Delivered" to you but are lost or not received by you. Please check the tracking details to see who has received the parcel at the address given by you.

In any case you can always email us at Info@curlymissy.com or WhatsApp us

‪+91 90355 89993‬ so we can help assist you

DELIVERY POLICY

How does our delivery process work?

Once we processes your order, the products are inspected thoroughly to ensure they are in a perfect condition.
After the products pass the final round of quality checks, they are handed over to one of our delivery partners.
Our delivery partner will deliver the package to you at the earliest possibility. In case, they are unable to deliver the package at your address, they will contact you on the number provided by you at the time of placing your order.

Delivery - We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 5-15 business days depending on where you live. All orders come in fully sealed packages to make sure that the products reach you in perfect condition.

We will initiate the shipment of your products within 24 -48 hours of receiving the order under most circumstances. Our regular working hours are Monday to Friday 10am - 4pm. We only process and dispatch orders during these hours. All delivery and dispatch timescales quoted on the website do not include weekends or other regional and national holidays. While we make every effort to deliver your order within the specified timeline, on occasion due to unforeseen circumstances we cannot always guarantee delivery in the said time, or accept liability for deliveries made outside this timeline.

We will deliver the products ordered by you to the address which you have provided as the delivery address when you place the order. If any of the details you have given us in your delivery address are incorrect, we shall not be liable for any items which may have not been received by you. Our courier partner will attempt the delivery 3 times and a call will be made to the registered phone number and you can let the delivery executive know a convenient time to deliver your order. You may specify a delivery address which is different from your billing address at the time of placing your order.

Tracking your order - We provide a tracking number on dispatch of your order so that you can track the progress of your delivery. You can also use the ‘Track my Shipment’ option on the website to check the status of your order once it has been shipped. If any issues arise with regards to your shipment, please contact us, so that we can assist you.

Order Cancellations - In case you wish to cancel the order you have placed, you can cancel it within 24 hours from placing the order. The cancellation can be made by logging into your account on our website and cancelling the order or contacting us at info@curlymissy.com or ‪+91 90355 89993‬ and indicating the order number along with the reason for cancellation. Your payment amount, if any, shall be transferred to the original mode of payment used while placing the order within 6-7 working days. If an order cancellation is required after the product is shipped, we will provide a refund after we receive your package from the courier partners at the facility.

Events beyond our Control - Curlymissy cannot be held liable for any failure to deliver products, or any delay delivery or for any damaged or defective products delivered that is caused due to any event or circumstance beyond our reasonable control including, without limitation to strikes, lockdowns and other industrial disputes, breakdown of systems or network access, floods, fire, explosion or accident and bad climate or weather. However, if such circumstances arise, do contact us and we will do our best to rectify the issue for you.

RETURNSAND REFUNDS

Return For Replacement - To get a replacement or return an item, email us your Order Number and the reason for replacement or return. Only after receiving our confirmation for the return, we will be initiate a reverse pickup for the products from your address. We will then arrange for the replacement of the desired items. We shall not be responsible for any items sent to us for return or replacement without our confirmation. Returns are accepted within 7 days of the product being delivered and only if the products are unopened, unwashed, not tried on, and in their original condition with packaging intact. After the products are returned and received at the facility and the products pass the quality check, the replacement package containing the replacement products will be shipped.

Return For Refund - In the case that you are not happy with the product and wish to return the product(s) for a refund, please connect with us at info@curlymissy.com ‪or +91 90355 89993‬ mentioning your order number and reason for return. Returns are accepted within 7 days of you receiving the product if they are not used, unwashed, and in the original condition you received them with packaging intact. We will initiate a reverse pickup for the products that are needed to be returned, and after the products are received at the facility and the products pass the Quality Check, we will be initiating a refund for the products received.

Please note that the shipping charges already incurred on fulfilling the order would be deducted while we process the refund. The return shipping charges will be borne by us as part of our satisfaction guarantee.

In case any, or all of the products returned by you do not pass our quality check i.e. they are deemed to have been tried, used, worn or washed even once; we will not be able to process a refund for the same.

Damaged Products Received* - In the case of damaged product(s) is delivered, please send us an email to info@curlymissy.com or message us at ‪+91 90355 89993‬ with a few images of the products received. We will ship out a replacement to you.

Wrong Products Received* - In the case of wrong product(s) received, please send us an email to info@curlymissy.com with few images of the products received. We will make arrangements to ship out the correct product(s) and pick up the wrongly delivered product.

*in only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return / refund of item is made within the stipulated time frame of 7 days of receiving the products.